Thank you for visiting and shopping at AD Wholesale Supply Co Online Store. Following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with AD Wholesale Supply Co. If you have any questions on our shipping policy please contact us at 714-791-6283.
Domestic Shipping Policy
Shipment Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
*Business days are defined as Monday – Friday from 9AM – 4PM EST; excluding Holidays.
Shipping Times and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped standard Ground via FedEx, UPS, or USPS. Your order will be shipped via best way with one of these three carriers. Delivery times are between 3 – 7 days depending on your location.
* Expedited shipping options are not available. If you do need expedited shipping, please contact our office at 888.390.4259 and we will do the best we can to accommodate your needs.
Delivery delays may occasionally occur.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have selected Facebook Messenger or SMS for updates; you will also receive tracking information via these methods. In addition, we offer “UPS My Choice” which will give you active updates on your shipment progress if UPS has been used for your shipment.
Customs, Duties and Taxes:
AD Wholesale Supply Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
AD Wholesale Supply Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Lost and Stolen Packages:
AD Wholesale Supply Co is not liable for any lost or stolen packages under any circumstances. If a package is lost or stolen the following steps are required.
• Call the Carrier and get specific details regarding your delivery.
• Search the entire perimeter of your home and mailbox.
• Inquire with your neighbors.
• File a report with your local police department and follow up with your carrier.
International Shipping Policy:
AD Wholesale Supply CO offers International shipping services to select Countries with select carriers and products. Please refer to the “Customs, Duties, and Taxes” section of this document for the import. International orders are non-refundable and AD Wholesale Supply Co. holds no liability for lost, stolen, or damaged International packages.